Vivid Repairs The Website Clinic
The Website Clinic
Straight answers to the website and Google problems that small businesses run into. Each guide gives you the full answer, free, and links to Google’s own help pages so you can check it for yourself.
Your website and your Google listing are often the first thing a customer sees, and they tend to go wrong at the worst moment, with no one to ask. These guides are written by the Vivid Repairs team for business owners rather than web developers. They’re checked against Google’s current help pages, and each one shows the date it was last checked.
Your Google Business Profile and reviews
My Business Profile has been suspendedGoogle Business Profile suspended: what to fix before you appeal
There's a fake or unfair reviewHow to get a fake Google review removed, and what to do when Google says no
Some of my reviews have disappearedYour Google reviews disappeared? The usual reasons, from spam filters to profile changes
My business isn't on Google MapsBusiness not showing on Google Maps? Start with a signed-out search for your name
Getting found on Google
My website isn't on Google yetHow to get your website on Google (it's free, and simpler than you'd think)
My website isn't showing upWhy isn't my website showing up on Google? The checks, in the right order
The review stars don't show next to my siteWhy review stars don't show next to your website on Google
When something changes or goes wrong
I'm getting a new websiteWill a new website lose my Google rankings? How to plan the move so you keep them
My site says "Not secure"Your website says "Not secure"? How to put it right, usually for free
My traffic suddenly droppedWebsite traffic suddenly dropped? How to find out why before you change anything
About these guides
The advice comes first and stands on its own. At the end of each guide there’s a single box from Vivid Beginnings, the web studio in the same group as Vivid Repairs, offering a free audit if you’d rather someone looked at your site for you. You don’t need it to follow any of the advice here.