01 · Remote IT support
Broken PC?
We're one click away.
A UK technician connects to your machine via Zoho Assist — the same enterprise-grade remote platform trusted by 60,000+ businesses. One-time link, AES-256 encrypted, no install. You watch every step. No fix, no fee.
- Zoho Assist · enterprise-grade
- AES-256 · military-grade
- 100% UK team
- Companies House listed
- ICO registered
02 / Pricing
Transparent pricing, charged only if fixed.
£89 is our absolute maximum. We don’t upsell mid-session.
Quick fix · 30 min
£40
Small, well-defined problems you want solved fast.
- Printer not connecting
- Outlook won’t send
- Minor pop-up or toolbar
Most fixes · 60 min
£68
The tier most sessions end up in. Enough time to diagnose and fix.
- Slow / freezing PC
- Blue-screen errors
- Malware clean-up
- Wi-Fi keeps dropping
Deep dive · 90 min
£90
Stubborn or stacked issues that need proper diagnosis.
- OS reinstall support
- Driver + hardware conflicts
- Post-upgrade cleanup
✓ Card held at booking · ✓ Only charged on fix · ✓ No subscription
03 / How it works
Fixed in four simple steps.
No jargon. No waiting around. Just a fast, secure fix from a real person.
- Step 01
Book online
Pick a time that suits you. Takes about 60 seconds. Card held at booking — only charged if we fix it.
- Step 02
Get a session link
A unique, one-time Zoho Assist link lands in your inbox. Click it in your browser. No downloads, no installs.
- Step 03
We fix it live
A real UK technician connects and works on your screen while you watch. Ask questions any time — we narrate as we go.
- Step 04
You’re done
Problem solved, session ends. Nothing stays on your computer. Zero lingering access. You receive a fix summary by email.
60-second booking · No fix, no fee
04 / Trust is important
Worried about remote support scams?
We get it. Real remote support looks very different from the fraud calls people rightly worry about. Here’s how to tell the two apart.
Warning signs of a scam
- Cold-called you claiming to be from Microsoft, BT, or your ISP
- Pop-up appeared on your screen saying your computer is infected
- Pressure to act immediately — "your PC will crash in minutes"
- Demand full remote access before explaining what’s wrong
- You can’t find the company registered in the UK
How we're different
- You found us first and chose to contact us
- UK-registered, fully verifiable company
- We explain every step before we connect
- You approve each action — the session is supervised
- Companies House listed and ICO registered
05 / Our services
Your safety is our priority.
Every step of our process is built around keeping you safe and in control.
AES-256 encryption
Every session uses military-grade encryption end-to-end. The same standard used by banks.
Browser-based, no install
You click a link, we connect. Nothing downloads, nothing installs, nothing to uninstall later.
One-time session links
Each Zoho Assist link works once and expires after the session ends. It can’t be reused.
You control everything
You watch the whole session on your screen. You can end it with one click at any moment.
Companies House listed
Vivid Repairs is a UK-registered company. You can verify us publicly before you book.
ICO registered
We’re registered with the Information Commissioner’s Office. Your data is handled under UK GDPR.
Our anti-fraud promise
We will never cold-call you. We will never show you a pop-up claiming your computer is infected. We will never pressure you into paying for anything.
You contact us first. You approve every step. You can verify our business credentials publicly — Companies House and ICO registers — before you book. That's how honest remote support works.
06 / Common questions
Before you book.
How fast can you usually fix a problem?
Most sessions resolve inside 60 minutes. Straightforward issues (printer, Outlook, a single misbehaving app) are often done inside 30 minutes. Stacked or stubborn problems take our 90-minute Deep Dive tier. If we can’t fix it in the session window, we won’t charge you — that’s the guarantee.
What happens if you can’t fix it?
You pay nothing. We hold your card at booking as an authorisation (no money leaves your account), and we only capture payment once the problem is solved and you agree. If we can’t fix it, the hold is voided and drops off your statement within a few days.
Can I watch the whole session?
Yes — you watch on your own screen from start to finish. You can talk to the technician throughout, ask questions, and end the session with one click at any point. We narrate what we’re doing as we go, so you understand what’s changed on your machine.
Is my data safe?
Sessions use AES-256 encryption (the same standard banks use) through Zoho Assist. The session link is one-time and expires after use — it cannot be reused. Nothing is installed on your computer, so there is no software left behind. We’re registered with the ICO and handle any personal data under UK GDPR.
Do I need to download or install anything?
No. Zoho Assist runs in your browser. You click the one-time link we email you, approve the connection, and we’re in. When the session ends, the connection closes and there is no lingering software on your machine.
What devices do you support?
Windows 10 / 11 desktops and laptops, plus macOS. We also support most common Linux distributions (Ubuntu, Fedora, Mint). If you use ChromeOS, email us first — some sessions work, but not all.
Ready when you are
One click. One fix. Zero risk.
Book a session in 60 seconds. We hold your card, connect via Zoho Assist, fix the problem, and only charge you if it’s sorted.