Terms of Use

These Terms of Use ("Terms") govern your access to and use of https://www.vividrepairs.co.uk (the "Site") operated by Vivid Intelligence Ltd ("we", "us", "our"), trading as Vivid Repairs. By using the Site you agree to these Terms. If you do not agree, please do not use the Site.

1. Who we are

Vivid Intelligence Ltd is a company registered in England and Wales. Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Contact: support@vividrepairs.co.uk.

2. Use of the Site

The Site is provided for your personal, non-commercial use. You agree not to:

• Use the Site in any way that breaches applicable UK or international law.
• Use automated systems (bots, scrapers, crawlers) to access the Site at a rate that disrupts service for others, except for well-behaved search engine crawlers respecting robots.txt.
• Attempt to gain unauthorised access to any part of the Site, server, or related infrastructure.
• Use the Site to transmit malware, phishing material, or similar harmful content.
• Reproduce, copy, or republish substantial portions of the Site's editorial content without our written consent.

3. Editorial content

We publish product reviews, troubleshooting guides, comparisons, buying guides, and related editorial content. We aim for accuracy but the content is provided "as is". Specifications, prices, stock availability, and merchant terms can change without notice. Always verify critical details directly with the merchant before purchase.

Content on the Site is for general information only. It is not personalised professional advice. Where you require advice for a specific situation (legal, financial, medical, hardware repair on systems still under warranty, etc.) you should consult a qualified professional.

4. Affiliate links

Many product recommendations on the Site contain affiliate links. When you click an affiliate link and complete a qualifying purchase on a merchant's site, we may receive a commission at no extra cost to you. Full details — including which networks we participate in and how we select products — are set out in our Affiliate Disclosure.

5. Remote IT support

If you book a remote IT support session, separate terms (provided at the point of booking) govern that engagement, including session duration, refund policy, and our scope of responsibility. Those terms supplement these Terms; in case of conflict the booking-specific terms prevail for the support engagement.

6. User submissions

You may submit questions through our on-page Q&A widget or contact form. You confirm that any content you submit is your own, does not infringe third-party rights, and contains no unlawful, defamatory, or harmful material. You grant us a non-exclusive, royalty-free licence to display, reproduce, and use submissions in connection with operating and improving the Site. We may remove submissions at our discretion.

7. Intellectual property

Unless otherwise stated, the Site and its original content (including text, graphics, logos, and software) are the property of Vivid Intelligence Ltd or our licensors and are protected by UK and international copyright law. Product images linked via affiliate networks (e.g. Amazon) remain the property of their respective owners and are used under the relevant network's operating terms.

8. Third-party links

The Site contains links to third-party sites. We do not control those sites, are not responsible for their content or practices, and inclusion of a link is not an endorsement. Your use of any third-party site is governed by that site's own terms and privacy policy.

9. Disclaimer and limitation of liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded under applicable law.

Subject to the above, the Site is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. To the maximum extent permitted by law, we exclude liability for indirect, incidental, or consequential loss arising from your use of or inability to use the Site, including loss of data, profits, or goodwill.

Where you have purchased remote IT support from us, our total liability arising from that engagement is limited to the fee paid for that engagement.

10. Changes

We may update these Terms from time to time. The "Last updated" date at the top of the page reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

11. Governing law

These Terms and any dispute arising from or related to them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that consumers resident elsewhere in the UK may bring proceedings in their local courts where permitted by law.

12. Contact

Questions about these Terms? Email support@vividrepairs.co.uk or write to us at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.