Getting a call that shows 'No Caller ID' is frustrating. You pick up, or you don't, and you're left with no idea who just rang. If it's happening once in a while, fine. But if it's repeated, or the calls feel threatening, you need to know how to trace no caller ID calls properly and what your actual options are. This guide covers everything from a quick *69 attempt through to formal carrier tracing and logging calls for law enforcement.
TL;DR
To trace no caller ID calls: dial *57 immediately after the call to log a carrier trace, use *69 for a call return attempt, enable spam protection and unknown caller blocking on your phone, and contact your carrier with a documented log if calls are persistent or threatening.
Key Takeaways
- You cannot trace no caller ID calls entirely on your own. The number is held by the network, not your phone.
- *57 (Call Trace) is your most important tool. Use it immediately after every suspicious call and log the date and time.
- *69 (Call Return) may reveal the number on some carriers, but often fails for true blocked-ID calls.
- Carrier portals let you block anonymous callers at the network level, which is more effective than phone-only settings.
- Third-party apps like TrapCall, Truecaller, and Hiya can unmask or flag many unknown callers.
- For harassment or threats, document everything and escalate to your carrier's abuse team and, if needed, the police.
At a Glance
- Difficulty: Intermediate
- Time Required: 15 to 30 mins
- Success Rate: 75% of users reduce or identify unknown calls
Why You're Getting No Caller ID Calls
Before you can trace no caller ID calls, it helps to know what's actually causing them. There isn't one single reason. The most common is that the caller deliberately blocked their number. In the UK and US, any caller can withhold their number by dialling 141 (UK) or *67 (US) before the number they're calling, or by setting their account to withhold by default. That's completely legal and very common. GP surgeries, solicitors, debt collection agencies, and plenty of businesses do it routinely.
Then there's the VOIP side of things. A lot of business phone systems, call centres, and automated dialers send calls with no caller ID by design. The number simply isn't transmitted as part of the call data. Robocall and spam systems take this further by constantly rotating or spoofing numbers to avoid being blocked, which is why you might see 'Unknown' rather than a recognisable number.
Some numbers are legitimately protected. Certain government lines, emergency services, and investigative agencies are required by law or policy not to transmit caller ID. So not every withheld number is sinister. But that doesn't make it less annoying when you're on the receiving end.
There's also a network-level cause that people overlook. Sometimes caller ID is suppressed not by the caller but by a gap in the network handoff, particularly on older PSTN lines or when calls cross between different carrier networks internationally. In those cases the number simply doesn't arrive at your end, even if the caller never intended to withhold it. Worth knowing, because it means *69 or *57 might not help if the number was never transmitted in the first place.
Trace No Caller ID: Quick Fixes (Under 10 Minutes)
These two methods don't require any account changes or app installs. You can try both right now, on any phone, in under five minutes. They won't always work, but they're the right first step.
Use *69 (Call Return) Easy
- Wait for the call to end
Let it ring out or decline it. Don't hang up mid-ring if you can help it. - Open your phone dialer
Go straight to the keypad, not your recent calls list. - Dial *69 and press Call
You'll hear an automated message. On many carriers this reads back the last caller's number and offers to connect you. - Decide whether to call back
If the number is read out, note it down. Press the key to connect if you want to speak to them, or just hang up if you only wanted the number.
Use *57 (Call Trace) Immediately After the Call Easy
- Hang up as soon as the No Caller ID call ends
Speed matters here. Don't make any other calls first. - Dial *57 and press Call
Follow the voice prompts. The system will attempt to trace the call and confirm whether it succeeded. - Note the date, time, and whether the trace was confirmed
Open a notes app or spreadsheet on your PC and log: date, exact time, call duration, whether you answered, and whether *57 confirmed a successful trace. - Repeat for every suspicious call
The traced information is stored with your carrier, not shown to you. You'll need to contact them to act on it. The more traces you log, the stronger your case.
More Ways to Trace No Caller ID and Block Unknown Callers
The quick fixes above are reactive. These intermediate steps are about changing your setup so you get fewer No Caller ID calls in the first place, and so the ones that do get through are easier to identify.
Enable Caller ID and Spam Protection on Your Phone Easy
- Open your Phone app
On Android, tap the three-dot menu in the top right corner. - Go to Settings, then Caller ID and Spam
The exact label varies by manufacturer. On Samsung it might be under Call Settings. On Google Pixel it's directly in the Phone app menu. - Toggle Caller ID and Spam to On
This enables your phone to cross-reference incoming numbers against spam databases and flag suspected nuisance callers even when caller ID is partially visible. - Check for a 'Filter spam calls' option
Some Android builds let you automatically filter spam to a separate list rather than ringing through. Enable this if it's available.
Silence or Block Unknown Callers on the Device Easy
- Android: go to Settings, then Apps, then Phone
Look for 'Block numbers' or 'Call filtering'. Some builds have this directly in the Phone app under Settings. - Enable blocking or silencing of unknown or private numbers
On many Android phones this is labelled 'Block calls from unidentified callers' or similar. - iPhone users: go to Settings, then Phone
Enable 'Silence Unknown Callers'. This sends any number not in your contacts, recent calls, or Siri suggestions straight to voicemail.
Use Your Carrier's Web Portal to Block Anonymous Calls Medium
- Open your carrier's account portal in a browser on your PC
EE, Vodafone, O2, Three, AT&T, Verizon, T-Mobile all have account portals with call management features. - Sign in and find Call Protection or Security settings
Look for labels like 'Spam blocking', 'Anonymous call rejection', or 'Call filtering'. - Enable anonymous call blocking
This applies at the network level, before the call ever reaches your phone. It's more effective than device-only settings. - Save changes and test
Ask a friend to call you with their number withheld (dial 141 before your number in the UK) and confirm the call is blocked or routed to voicemail.
Install a Caller ID App for Unknown Caller Identification Medium
- Choose an app based on your needs
Truecaller and Hiya are good for identifying and flagging unknown numbers using shared community databases. TrapCall (US only) goes further by unmasking some blocked numbers via call forwarding. Truecaller explains their identification method here. - Install and grant the required permissions
These apps need access to your contacts and call handling to work. TrapCall requires you to set up call forwarding, which your carrier needs to support. - Configure blocking of spam and anonymous numbers
Each app has its own blocking settings. Set them to block or flag calls that match spam patterns or come from withheld numbers. - Review privacy settings before committing
These apps work partly by sharing data about callers across their user base. Read the privacy policy. Truecaller and Hiya are well-established but they do collect data. That's the trade-off.
If you're dealing with nuisance calls alongside other phone or account security concerns, it's worth reading our guide on securing your phone account and preventing number spoofing for a broader set of protections.
Advanced: Trace No Caller ID Through Carrier and Authorities
If the calls are persistent, threatening, or clearly part of a fraud attempt, the steps above aren't enough on their own. You need to build a documented case and work with your carrier. This is where Windows actually becomes useful, as a logging and communication platform.
Build a Systematic Call Log on Your PC Medium
- Open a spreadsheet (Excel or Google Sheets work fine)
Create columns for: Date, Time, Duration, Answered (yes/no), Voicemail left (yes/no), *57 trace initiated (yes/no), Notes on content. - After every No Caller ID call, update the log within a few minutes
Memory fades fast. Even a rough note is better than nothing. - Look for patterns after a week
Same time of day? Same duration? Calls that go straight to voicemail versus ones that ring for a long time? Patterns help your carrier identify the source and strengthen any formal complaint. - Save voicemails where possible
If your carrier has a visual voicemail portal accessible from a browser, download or screenshot any voicemails left by the unknown caller. These are evidence.
Contact Your Carrier's Abuse Team with Your *57 Records Advanced
- Call or live-chat your carrier's support team from your PC
Don't use the general customer service line if you can avoid it. Ask specifically for the abuse, fraud, or malicious calls team. - Verify your identity and explain the situation
Tell them you've been receiving repeated No Caller ID calls and that you've used *57 to log traces. Give them the specific dates and times from your log. - Ask them to access the *57 trace records
Carriers store these internally. Referencing specific traced calls gives them something concrete to look up. - Ask about network-level blocking options
Some carriers can block anonymous calls entirely at the network level on your account, or flag your number for monitoring if harassment is confirmed. - Get a reference number for the complaint
Always ask for a case or reference number. Follow up in writing (email or via the portal) so there's a paper trail.
Escalate to Regulators or Law Enforcement Advanced
- In the UK: report to Ofcom and Action Fraud
Use Ofcom's online complaints process for persistent nuisance calls. For fraud or threats, report to Action Fraud at actionfraud.police.uk. - In the US: report to the FCC and FTC
File a complaint at fcc.gov/consumers/guides/filing-informal-complaint. For Do Not Call violations, use the FTC's donotcall.gov portal. - Provide your full documented log
Include dates, times, durations, *57 trace confirmations, and any voicemail content. The more specific, the better. - If calls are threatening, contact the police directly
In the UK, call 101 for non-emergency or 999 if you feel in immediate danger. Your carrier can provide call records to law enforcement with a formal request.
If the No Caller ID calls are connected to a wider account security issue, such as someone attempting to access your accounts via social engineering, our article on securing accounts with two-factor authentication is worth reading alongside this one.
If you're getting repeated No Caller ID calls and you're not sure whether your carrier settings, phone configuration, or a third-party app is the right fix for your situation, our remote support team can walk through your specific setup and get the right protections in place.
Get remote helpPreventing No Caller ID Calls From Becoming a Problem
Most of the prevention here comes down to two things: reducing how many people have your number, and making sure the defences are on before the calls start rather than after.
The single most effective step is enabling carrier-level anonymous call blocking. Do this now, via your carrier portal, before you receive another call. It costs nothing and filters calls before they reach your phone. Device-level blocking is useful but it's a second line of defence, not the first.
Register your number with the Telephone Preference Service (UK) or the Do Not Call registry (US). It won't stop deliberate harassment or spam from overseas, but it does reduce the volume of legitimate telemarketing calls that use withheld numbers. Less noise makes it easier to spot the calls that actually matter.
Your digital footprint matters more than most people realise. Search your own phone number in Google. You might be surprised how many people-search sites list it publicly. Most of those sites have an opt-out process, it's tedious but worth doing. Also check your social media profiles and make sure your phone number isn't publicly visible. Reducing your exposure reduces the number of parties who can target you.
For ongoing protection, a caller ID app like Truecaller or Hiya running in the background gives you a reasonable layer of unknown caller identification without much effort. Just read the privacy policy first and decide whether you're comfortable with how they handle your data. That's a personal call (no pun intended).
Finally, get into the habit of letting suspicious calls go to voicemail. Don't call back unknown numbers, don't press any keys if an automated message asks you to, and don't share any personal information with a caller you can't identify. Sounds obvious, but it's the step that actually stops most harm.
For a broader look at protecting your devices and accounts from unwanted contact and intrusion, see our overview of digital security basics for home users.
Trace No Caller ID: Summary
To trace no caller ID calls effectively, you need to act quickly and layer your approach. Use *57 immediately after every suspicious call and log the date and time. Try *69 for a quick call return attempt. Enable spam protection and unknown caller blocking on your phone and at the carrier level via your account portal. If calls are persistent, build a proper log and take it to your carrier's abuse team, referencing your *57 traces. For harassment or threats, escalate to Ofcom, the FCC, Action Fraud, or the police with your documentation. None of this is instant, but it's the process that actually works.


